How to Fix Crowdstrike Issue Affecting Millions of Systems Around the Globe.

Reggie Menacherry
3 min readJul 19, 2024

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A Blue Screen of Death (BSOD) can be frustrating, especially when it’s caused by an issue with a security software like CrowdStrike. Here are some steps you can take to diagnose and fix the problem:

While the quick work around will be this :

Remove the faulty Crowdstrike driver located at \Windows\System32\drivers\CrowdStrike. But keep in mind that the system loses protection in this way, so use it carefully until fully fixed.

1. Boot into Safe Mode

First, try to boot your computer into Safe Mode to prevent the BSOD from occurring while you troubleshoot the issue.

  1. Restart your computer and repeatedly press the F8 key (or Shift + F8) before the Windows logo appears.
  2. Select Safe Mode from the Advanced Boot Options menu.

2. Uninstall or Disable CrowdStrike

Once in Safe Mode, you can uninstall or temporarily disable CrowdStrike to determine if it’s causing the BSOD.

  1. Open Control Panel and go to Programs and Features.
  2. Find CrowdStrike in the list of installed programs.
  3. Right-click and select Uninstall. Follow the prompts to remove the software.

3. Check for Windows Updates

Ensure that your Windows operating system is up to date, as some BSOD issues can be resolved with updates.

  1. Open Settings.
  2. Go to Update & Security.
  3. Click on Check for updates and install any available updates.

4. Update Device Drivers

Outdated or corrupted drivers can cause BSOD issues. Make sure all your device drivers are up to date.

  1. Open Device Manager.
  2. Right-click on each device and select Update driver.

5. Run System File Checker

Corrupted system files can cause BSOD errors. Use the System File Checker to scan and repair these files.

  1. Open Command Prompt as an administrator.
  2. Type sfc /scannow and press Enter.
  3. Wait for the scan to complete and follow any on-screen instructions.

6. Check for Hardware Issues

Hardware issues can also cause BSOD errors. Run hardware diagnostics to check for problems.

  1. Restart your computer and enter the BIOS/UEFI settings (usually by pressing F2, F12, or Del during startup).
  2. Look for an option to run hardware diagnostics or a similar utility.

7. Analyze the Minidump Files

Windows creates minidump files when it encounters a BSOD. These files can provide more information about the cause of the crash.

  1. Download and install a tool like BlueScreenView or WhoCrashed.
  2. Open the tool and analyze the minidump files (usually located in C:\Windows\Minidump).

8. Reinstall CrowdStrike

If you determine that CrowdStrike was the cause of the BSOD, try reinstalling it.

  1. Download the latest version of CrowdStrike from the official website.
  2. Install the software and follow the setup instructions.

9. Contact CrowdStrike Support

If the problem persists, contact CrowdStrike support for assistance. They may have specific solutions for BSOD issues related to their software.

Preventive Measures

  • Regular Backups: Regularly back up your important data to prevent loss in case of system failures.
  • Create Restore Points: Create restore points before installing new software or making significant system changes.

By following these steps, you should be able to diagnose and fix the BSOD issue related to CrowdStrike. If the problem persists, consider seeking professional help to avoid further complications.

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Reggie Menacherry
Reggie Menacherry

Written by Reggie Menacherry

Sec+ CEH CISSP CPENT Writer Product Developer Designer Marketer Traveller Chef Artist

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